Return & Refund Policy
brisbaneepoxysuppliers.com.au Epoxy & Industrial Supplies
We understand that sometimes purchases may not work out as expected. To ensure clarity, our returns and refund policy is outlined below.
Return Window & Conditions
Returns will only be accepted within 30 days of the delivery date and must be pre-approved in writing. Returned items must be:
In unused, undamaged, and resalable condition
In their original packaging
Accompanied by a valid proof of purchase
Please note:
Powder-based products are non-returnable under any circumstance
Products not part of our regular stock are not eligible for return
Return Options for Unused Items or Change of Mind
If your return is approved, you may choose one of the following:
Full store credit for the item’s original value
Refund, minus a 15% restocking fee
Customers are responsible for return shipping costs unless the product is deemed faulty or incorrectly supplied.
Non-returnable Items
We are unable to accept returns for:
Products past their expiry or shelf-life
Items that are opened, damaged, or not in a sellable state
Special-order or custom-made items
Digital or downloadable content
Gift cards or training-related purchases
Please do not send items back to the original manufacturer.
Refund Process
After receiving and inspecting your return, we’ll notify you via email regarding the status of your refund.
If approved, your refund will be issued to the original payment method within 5–10 business days.
Missing or Delayed Refunds
If your refund hasn’t appeared:
Double-check your bank or payment account
Contact your credit card provider – posting may take up to 7 business days
Reach out to your bank for processing time
If you’ve done all of the above and still haven’t received your refund, please contact us at [your email address].
Exchanges
Defective or damaged items are eligible for exchange. To initiate an exchange, email us at [your email] and ship the item to:
[Your Warehouse Address]
Gifts
If your order was marked as a gift and shipped directly to you, you’ll receive store credit once we receive the return.
If it wasn’t marked as a gift, the original purchaser will be refunded and notified.
Return Shipping
Returns must be shipped to:
[Your Return Address]
Return shipping is non-refundable
We recommend using a trackable courier service for returns over $75
Insurance is suggested for high-value returns, as we cannot guarantee receipt without tracking
Note: We reserve the right to decline any return or apply deductions if return conditions are not met.
